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FAQ

About Dragonfly
About Dragonfly

The Dragonfly Wallet enables you to conduct various peer-to-peer (p2p) transactions at the tip of your fingers. The wallet comes with augmented security. Users can rest assured that all their transactions and details are protected from third party theft.

Dragonfly Merchants and Agents
Dragonfly Merchants and Agents

There are a few means of signing up:

  • In-App - Get in touch with us via the Dragonfly Wallet app
  • Agents - feel free to contact our agents
  • E-mail - kindly send us your copy of the Merchant/ Partner Assessment Form
Dragonfly Users
Dragonfly Users
  • Download and install the Dragonfly WalletGet it on Google PlayDownload on the App Store
  • After installation open the app and input either your mobile phone number, Telegram username or email address to register the wallet
  • You will receive an OTP either by SMS, Telegram or email. Enter this code into the corresponding field and press OK
  • Set a 6-digit PIN as your wallet password. You will be asked to re-enter your 6-digit PIN
  • Once the above is done, your Dragonfly Wallet is ready for usage

At a registered Dragonfly Agent

  • Head to a Dragonfly Agent
  • On your Dragonfly Wallet dashboard, click “Receive”
  • You will be asked to key in your intended top up amount in either KHR or USD
  • The system generates a QR code
  • Let the Dragonfly Agent scan your QR code and your wallet will instantly topped-up!
  • Do not forget to handover the equivalent cash amounts to the agent

At our partner PayGo kiosks

  • To be updated

From a bank account

  • To be updated
  • On your Dragonfly Wallet dashboard, click “Send”
  • You will be asked to select the recipient under your contacts. If the user is not under your contacts, click on add user and key in the user’s phone number, Telegram username or email address
  • Alternatively, you can ask the other user to send you his or her wallet QR code. Scan it, and the user will be automatically added to your contact list
  • Once you have selected the Dragonfly user, enter the amounts you intend to transfer in either KHR or USD
  • Click send and the other user’s wallet will be instantly topped up with the transfer amount
  • On your Dragonfly wallet dashboard, click “Receive”
  • You will be asked to key in the amount you intend to receive in either KHR or USD
  • A QR code will be generated
  • Share this QR code with the other Dragonfly user via whichever platform of your choice (SMS, Telegram, email, Facebook Messenger, Instagram, etc)
  • The other Dragonfly user scans the QR code upon receiving it.
  • Your Dragonfly wallet will be instantly topped-up with the requested amount

You will receive a confirmation as soon as you send the money. The receiver at home will be able to withdraw immediately.

The issued “Secret Code” will expire after 7 days. Money will be sent back to the Dragonfly user’s e-wallet. If sender is a non-Dragonfly user, he will be informed via SMS to re-collect funds from any of our registered Dragonfly Agents.

Get In
Touch

Enquiry
Enquiry
Should you require more information about Dragonfly Wallet, kindly drop us an e-mail at enquiry@dragonfly.com.kh and we will respond to you as soon as possible.
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